Terms of Service

HAYWUD LLC, a US-registered company and is the supplier of the Products available on haymadecats.com.

After placing an order, you will receive an email acknowledging your payment, but this doesn’t confirm acceptance of your order.  All orders are subject to our acceptance, and we will send a Dispatch Confirmation to confirm acceptance and shipment of your Products.  You have the right to cancel a Contract within seven working days of receiving the Products. To cancel, inform us by email and return the Products at your own cost, in a saleable condition.  As a consumer, You must take reasonable care of the Products while they are in your possession.

Acceptance of Terms:  By using hamymadecats.com, you agree to be bound by these terms and conditions.

Pricing and Availability:  Prices are in US dollars, and state tax laws are your responsibility.  Products are subject to availability. If a Product is temporarily out of stock, please contact us or check the website.

Eligibility:  By placing an order, you confirm that you are legally capable, at least 18 years old, and a consumer.

Payment:  Payments are processed securely by Stripe, accepting Mastercard and Visa credit cards.

Your contract with us:  The contract is formed when we send you the Dispatch Confirmation for the Products confirmed in it.

Product information:   Product information, including photographs and descriptions, may have slight variations from the actual Products.

Our Refunds Policy:  We really hope you love your HAY products. If you are not entirely happy with your Products, notify us for a refund within thirty working days. Return the Products in “as new” condition, and obtain proof of postage.

Damaged Products:  Every HAY Product is thoroughly checked before it’s posted but if, in the unlikely instance it is faulty please us within 48 hours if a Product is faulty. We offer refunds or exchanges for defective items.

Shipping:  HAY aims to deliver within 5 working days in the contiguous United States. Taxes are your responsibility.

Confidentiality:  Your personal information is confidential, and payment details are securely processed by Stripe. The website’s content is subject to change without notice. We provide no warranty or guarantee for the information and materials.

Copyright:  Copyright of the website and its content belongs to Haywüd Limited Liability.

Entire Agreement:  Written communication will be mainly electronic, and notices can be sent to hello@haymadecats.com.  You have the right to cancel a Contract within seven working days, beginning on the day after you received the Products.  These terms and conditions, along with any referenced documents, form the entire agreement.

Severability:  If any provisions are deemed invalid, the remaining terms will continue to be valid.

Law and Jurisdiction:  Contracts and disputes are governed by US law and subject to the jurisdiction of the New Jersey courts.

General Contact Details:  Contact HAY by emailing hello@haymadecats.com

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